What are your opening days and hours?
Delivery is available from Tuesday to Sunday from 9am to 7pm with a minimum order.
You can pick up an order at the workshop in click&collect from Tuesday to Sunday from 9am to 7pm. Monday closing day
When should I order?
You can order no later than the day before at 4pm if we are not full.
Working with fresh products and paying particular attention to each product, we are obliged to limit the quantities per day.
We are very quickly full, we invite you to order as soon as possible.
For everything that is emirates last order the day before 2pm for delivery the next day with a minimum order.
How are orders made?
Orders are made directly on the website or by link what app. If you’re ordering via WhatsApp or Instagram, we’ll send you a payment link for card payments, or alternatively bank transfer payments upon request.
However, if this concerns a private or professional event, we invite you to contact us by email at cheffedoeuvre.dubai@gmail.com or by filling out our questionnaire so that we can process your request as quickly as possible. (we will contact you within 48 hours)
How do you deliver?
We exclusively manage deliveries ourselves, in order to offer a quality service and respect for the products.
Classic Delivery with last order 1 day before until 4 PM (truck refrigerated)
We also have a scooter delivery service, for last-minute emergencies.
Do you do click and collect?
When you order on our website, you can choose click and collect.
You can then come and collect your order in our workshop and at the time slot chosen during your order. Click & collect is available from Tuesday to Sunday from 9 a.m. to 7 p.m.
When you deliver?
When ordering you will be able to choose the time slot as well as the delivery date that will suit you best.
Each time slot is 3 hours taking into account the traffic which can vary depending on the day and the delivery area.
Do you deliver my area?
We cover most of Dubai. You can find our delivery areas on the checkout page. If you don’t see your area, WhatsApp us to see if we can help.
Please do not place an order under the wrong delivery district. If your order is placed for an area that is not covered by our delivery team, your order will be postponed until you provided us with an alternative address we could deliver or arrange for a pickup.
If neither options are suitable, your order total will be converted to store credit (valid 3 months from issue date).
If I am not in your area how can I be delivered?
You can choose different possibilities.
You can choose click and collect and come and collect your order at the workshop.
We will send your own driver. To do this, when ordering on our website, simply choose click and collect, and send it to the heat at the chosen time slot.
But also your order will be charged an extra delivery for any delivery outside our delivery area defined by map. The service charge will be 30 AED.
Delivery Next day for all other Emirates, for orders placed before 2 PM. The service charge varies depending on the location and the order.
If I can’t order on the site?
If a date during the week or the weekend is not available, it is because we are full. Working with fresh products and paying particular attention to each tray, we are obliged to limit the quantities per day.
Do I need to be in to accept my delivery?
Yes, please ensure you or a trusted person is at the given is readily available to receive the order.
What is your policy if there is no one to receive the order?
Delivery will be attempted by the service. Failing that, the order will be left at your doorstep/reception/conciergerie/safe place. Fresh food products cannot be sent
back to our shop . Cheffe d’oeuvre is not responsible for the product once left at a doorstep/reception/conciergerie/safe place.
Incomplete / Inaccurate details :
it is the client’s responsibility to ensure they provide their full & correct address details. If a client is has provided incomplete address, Cheffe d’Oeuvre team member will try to contact client via email, call, WhatsApp.
If there is no response from the client, the order will be put on hold until we receive the additional information necessary.
If a client has provided incorrect address, it is to the discretion of the team to either – deliver the new location if possible or schedule a pickup at our shop Should either options not be possible, the order will be considered forfeited.
Any additional delivery fees because of a wrong delivery address is born client side prior to re-delivering. Items that cannot be delivered will be forfeited.
How can I make a payment?
We accept online payments via credit / debit card, Apple Pay, American Express.. If you’re ordering via WhatsApp or Instagram, we will send you a payment link for card payments, or alternatively bank transfer payments upon request. We also accept Cash Money with our own delivery service ( cheffe d’oeuvre delivery)
What if I want to postpone or cancel the platter order?
Please contact us as soon as possible, we understand that life may get in the way :).We will try to help with a postponement at a later date (depending on our availability) alternatively we will offer to issue store credit. Couldn’t find your question here? Get in touch with us via Whatsapp or email Privacy policy.
