Unless otherwise agreed with you, we will deliver all products as close to the delivery date requested by you as reasonably possible. To be ensure that we deliver to you on time, our Time-slot is 3 hours. In order to respect our engagement, taking into account a traffic jams.
If you have any questions or issues with your delivery, it is best to contact us as a first point of call.
We cannot take responsibility for any changes you may make to your delivery address or date as these changes automatically cause delays and will result in your order remaining with our drivers for an additional period.
In the unlikely event of a delay caused by circumstances outside of our control, we will let you know, and we will attempt to minimise the effect of the delay. If there is a risk of substantial delay caused by an event outside of both Cheffe d’Oeuvre and your own control, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
The product will be your responsibility from the time we deliver the product to the address you gave us. You own the product once we have accepted your order and received payment in full.
